Store information
Returns & refunds
Clear information, before you buy.
Seven day request period
You may request a refund without giving a reason within 7 calendar days after receiving your order. This is the deadline for submitting a request, not the time for a refund to reach your account.
Requesting a return
Use the verified support details on the Contact us page when available. Contact support for the return instructions and destination before sending an item. Do not send goods to an unconfirmed address.
Return postage
The store covers 50% of return postage and the customer covers the remaining 50%, unless applicable law requires the store to cover more. This split applies to return postage, not the purchase price.
Refund processing
We process refund requests within 3 calendar days after receiving the request. This is our processing time; the time for funds to appear in your account depends on your bank or payment provider.
Damaged or incorrect items
Use the verified support details on the Contact us page when available. Describe the issue so support can assist. Nothing in this policy limits mandatory consumer rights, including any longer cancellation period or remedies for faulty, damaged or incorrect goods.
Before orders open
The actual return destination, return procedure, treatment of original shipping charges and refund payment method still need to be confirmed. This preview does not accept orders.